“Customers from the rest of the world”

 - outside of UK, Europe, North America, Australia and New Zealand.

Some relevant information, which could be of interest to you as a prospective Tartan Time customer:

Communications

To contact us to discuss a product or an order etc. most economical method, which can also be conveniently done at any time of day or night is by email: mail@tartantime.co.uk.

If you want to telephone us the standard international number  is 00 44 1361 810384
(where 00 is the normal international prefix for dialing outside from most countries out with Europe,  North America, Australia and New Zealand)

You may need to check your international prefix locally.

Also, Fax number is 00 44 1361 810384, or add your own prefix as required.

Time differences:

Our normal times of business are 9.00 am to 6.00 pm GMT.  As we work from home it may be possible to speak to us out with these times within reason.

Some Equivalent times:

(Times can vary by 2.00 hours from the above with effects of Daylight Saving Times UK and your country. For the exact time on any particular date and location go to:
www.timeanddate.com/worldclock/converter.html)

Payment Methods / Protx

Payments can be made securely using the above debit/credit cards or by PayPal or by UK cheque.

Larger orders can also be paid by Bank Transfer, if required.

PROTX

PROTX is our payment Service provider, an established UK company. They are responsible for processing any credit and debit card payments on our behalf and the go between, between your Card Company and our Merchant Services Bank. PROTX specialize  in payment processing of card transactions for the internet.

Provided you supplied an accurate e-mail address, you will receive a PROTX e-mail confirming the transaction details, when it goes through.

Exchange Rates and Currency Matters

All our prices are in GB Pounds and the exchange rate applied will be dependent on the ‘Market Rates’ at any particular time. This is the rate that is indicated in our currency converter, which can be selected from any product page. The actual rate applied may differ, however:

Credit / Debit Cards

The actual exchange rate applied to any transaction is determined not by us but by your credit or debit card provider and we have no control over this. If you do want to find out more about the actual exchange rate likely to be applied, then please contact your card company direct. 

PayPal

Paypal use there own rates, again based on the market rate but it is generally straight forward to determine the amount you are paying in your selected currency through your Paypal account pages.

Import Duty

Import taxes may be applied to any purchase and are your responsibility,  payable on delivery. The amount of this duty and whether it is required to be paid or not, is dependant on your National and Local tax requirements.

The prices on the web site are the GBP prices you pay for any item(s). They do not include any UK Value added tax (VAT) as we are not currently registered for VAT and are therefore not required to add this tax to our prices. 

Delivery

(Typically a package with 5 metres of Standard tartan fabric weighs about 2 kg)

Package weight below 2 kg (4.4 lb)

• For smaller packets with a value below £30.00 (30.00 GBP is about 54.00 USD) we normally use UK Post Office standard air mail with ‘certificate of posting’, which includes insurance cover.
  Delivery time aimed at, is within 5 working days.
   
• For higher value items (over £30.00), we normally use UK Post Office INTERNATIONAL SIGNED FOR. The mail is then registered (Signed For) at the destination address in the USA.
  Delivery time aimed at is again within 5 working days.
  Note: The maximum weight we can send with this service is 2 Kg (4.4 lb)
   
• Special Request Service: AIRSURE service is available for some destinations for a faster, safer and more reliable air mail delivery, with ‘electronic tracking of delivery’.
  (Includes the following Worlwide destinations: Andorra, Azores, Balearic Islands, Faroe Islands and Slovak Republic)
  An additional small charge on top of our standard shipping charges may be required for this service.
  Note: Airsure is only available for packages weighing up to 2 kg.

Package weight over 2 kg (4.4)

• Standard method is Parcel Force INTERNATIONAL STANDARD air mail. Items will be insured with this service. Maximum weight is 30 kg (66 lb).
  Delivery time is 5 - 8 working days.
   
• Special Request Service: INTERNATIONAL DATAPOST is the fastest service we can offer for heavier weight items up to 30kg.
  Delivery time is 3 - 5 working days.
  
  This guaranteed service will be charged at cost. Typically 75.00 GBP  for a package weighing 3 kg (6.6 lb).
   

 - For a Special Request Service go to Special Requests page for info or alternatively just send an email to requests@tartantime.co.uk or telephone us to discuss further / arrange for this for your order etc. -