Tartan Time Frequently Asked Questions
How long will delivery take
We aim to dispatch all goods within a week unless it is indicated that your purchased item(s) has to be specially made (e.g.. tam hat in a listed special tartan, rather than one of the stock tartans). Dispatch can often in practice be the next day with some items.
Shipping within the UK - this can be 1 to 2 days for smaller items, which are normally sent first class post and 3 to 5 days for larger items sent by parcel post. Guaranteed next day delivery, using the Post Office Special Delivery service is available as a ‘Special Request’ and may require an additional charge.
Shipping Worldwide - we use airmail services and this normally takes 1 to 2 weeks but can take 4 weeks or longer.
Can I get discount
The price shown is the price you have to pay. However, there are circumstances when we may be able to offer you a discount. For example, if you wish to place a substantial order or purchase a large quantity of any one item, we may consider a discount.
A discount may also be available on tartan teddies, where you have supplied the fabric for the outfits.
Are credit/debit card payments secure on Tartan Time
Your credit/debit card details are collected on an SSL secured page and you can be assured that your particulars are secure. You can also check that you are on this encrypted environment by checking your browser display: address changes to ‘https:’ instead of ‘http:’ and the yellow lock symbol appears in the status bar.
Can I purchase tartan ribbon in tartans other than those shown on Tartan Time
Other tartans are not normally available in ribbon. Tartan Time has most of the available tartans in all the available widths. It is not economic for the manufacturers to produce ribbon in tartans other than the most popular, particularly in view of the hundreds of clan tartans that exist and most with limited demand.
Can I have tartan ribbon made in my clan tartan
This service is not available at Tartan Time and we are not aware of any company offering this service. Narrow bands of wool tartan, limited to the length of the width of the woven fabric, are available from some sources and we may be able to assist with this if it is of interest. Please refer to
How long does it take to make up a tartan teddy
We aim to make up teddies in your required tartan in a week although we can do this more quickly, at certain times, when and if required. Please go to ’Special Requests’ if you have a deadline for receiving your teddy. Please also refer to dispatch and delivery times.
Are tartan tams suitable for men and women
Yes they are and made one size fits all.
Can you send me swatch(s) of tartan fabric
You may wish to view a sample swatch of the tartans to finalize a purchase or check out the quality. We do hold swatches for all ‘Standard Tartans’ and the four Pool Mill ‘Other Tartan’ ranges and will send a swatch to you on the basis you return it (s.a.e. supplied for UK request).
Swatches of the Lochcarron fabrics, which covers an extensive range of hundreds of clan tartans, are also available for Reiver, Braeriach, Springweight and Heirloom Collection but must be purchased. Price is £4.95 each including worldwide postage, limited to 10 swatches per purchase. Please go to ‘Manual Payments’ page to order these. Enter the total amount in accordance with the number of swatches e.g.. 3 swatches: (3 X £4.95 = £14.85) and list the tartans and the range in the shopping cart message box (first shopping cart page).
Can you supply fabrics in any tartans not listed on the web site
In normal circumstances we do not supply clan tartans other than the stock tartans listed. This applies to Standard tartans, Lochcarron tartans and Other tartans from Pool Mills. However, if you require a moderate amount of a conventional tartan not on our lists we may be able to source it at competitive price or have it woven. Refer to ‘Special Requests’.
Can I have an item sent to someone directly as a gift
We regularly do this as part of our gift service. Refer to our ‘Gift Service’ page. Gifts sent directly saves on postage costs and saves you time and effort.
Do you supply wholesale
We do not supply Tartan Time products to trade outlets on a wholesale basis. We are a retail business with a competitive pricing structure for online sales of quality tartan and Scottish products.
What does a ‘wee drammie’ normally refer to
A ‘wee drammie’ is the name given to a small glass of Scotch Whisky, although often it’s not such small glass.
How can we help you to help us
Please recommend us to your friends and colleagues. Recommendations are very important to us and helps us to keep offering our good value prices.